Privacy Policy

In compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and the Privacy Notice Guidelines, Arias Medical Clinic (the «Clinic») makes this Privacy Policy available to you.

1. Data controller

The Clinic, with locations in Xalapa, Puebla and Boca del Río (Mexico) and Santa Cruz de la Sierra (Bolivia), is responsible for the use, protection and processing of your personal data. For any matter regarding this Policy, please contact us at ariasmedicalxalapa@gmail.com.

2. Personal data we collect

For the purposes described, we may collect:

• Identification and contact data: name, phone number, email, city.
• Appointment data: location of interest, reason for consultation and the messages you send us.
• Sensitive health data: clinical information needed to diagnose and treat venous and lymphatic conditions (history, records, studies). This data is processed only with your express consent and under strict medical confidentiality.

3. Purposes of processing

Primary purposes (necessary)

• Provide medical care, diagnosis and treatment.
• Schedule, confirm and follow up on your appointments, including via WhatsApp or phone.
• Respond to your information requests and stay in contact with you.
• Create and keep your clinical record as required by applicable health regulations.

Secondary purposes (optional)

• Send you reminders, service information and courtesy communications.

If you do not want your data processed for secondary purposes, you may tell us at any time by writing to ariasmedicalxalapa@gmail.com. Your refusal will not be grounds to deny you the services you request.

4. ARCO rights

You have the right to Access your personal data, Rectify inaccurate data, request its Cancellation when you believe it is not required, and Object to its processing for specific purposes (ARCO rights). You may also revoke any consent granted.

To exercise any of these rights, send your request to ariasmedicalxalapa@gmail.com including your name, a contact method and a clear description of the right you wish to exercise. We will respond within the timeframes set by the LFPDPPP.

5. Data transfers

We do not transfer your personal data to third parties without your consent, except in the cases provided by article 37 of the LFPDPPP (e.g., when required by a competent authority or necessary for emergency medical care). Some technology providers (hosting, messaging, analytics) may process data on our behalf under confidentiality obligations.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies. You can review the details and how to manage them in our Cookie Policy.

7. Changes to this Policy

We may update this Privacy Policy at any time. Changes will be available on this same page, showing the date of the latest update.

8. Contact

If you have questions about this Policy or the processing of your personal data, write to us at ariasmedicalxalapa@gmail.com.